The ParaskiFlex warranty

All ParaskiFlex products are sold exclusively through our expert dealer network to whom we entrust the sales and training of our products. Paraskiflex provides each original purchaser, a guarantee against the Paraski Flex equipment having manufacturing defect, according to the terms set out below:

LIFETIME WARRANTY,
All seams of our kites and harnesses are guaranteed for life. Paraskiflex will repair seams that have un-sewn. Tears in the material are not covered by this guarantee.

1 YEAR
The 1 year warranty begins from the date of purchase. It applies to all of our lines kite and harnesses, for use in public. This excludes service providers, rental companies, sports clubs and associations, and any structure making a lending or leasing of the material (a 90-day warranty is granted for this type of client). The warranty covers replacement or repair of equipment having a defect or manufacturing defect. Does not apply to tears, breakage due to misuse, alteration or negligence, or to damage suffered in transit. It does not say on the parts of “over-used” (straps, clamps, ropes, fabrics, etc.).

90 DAYS
For all other articles, the guarantee of 90 days begins from the date of purchase. Covers replacement or repair of equipment having a defect or manufacturing defect.

Buyer, keep your bill carefully, it is your only proof of purchase.

TRANSPORT
The warranty does not cover transportation costs. Return transport costs will be at owner’s expense. You can contact our customer service for an estimate of shipping costs.

How to honor your warranty?
Have your invoice in hand and telephoned our warranty service;

Customer Service
Toll free in Canada and the United States Tel. : 1 (866) 377-4769

Following the description of your problem to our technician, a number of good work will be under siege. If your problem is not covered by our warranty, we will give you an estimate of repair costs, if possible.

Send us your own equipment in a bag or a box. (You can remove the stems of your sails to reduce transportation costs):

• in person at Paraski Flex;

• or mail us with your contact information (name, address, daytime phone, evening phone and email address), description of work to do with your work order number that was assigned by our service customer and a photocopy of the invoice to the following address:

Paraski Flex (Warranty Service)
61 Alexander Street,
Valleyfield, Qc
J6S 3J6

OUT OF WARRANTY
If your hardware is out of warranty, our customer service will listen your problem and help you find the best solution to your problems.

Customer Service
Toll free in Canada and the United States Tel. : 1 (866) 377-4769

SERVICE Paraski Flex
Your Paraski in need of repair not covered by warranty Paraski Flex?

Paraski Flex offers a fee, a repair service that will extend the life of your Paraski.
Send us your own material in a bag or a box. (You can remove the stems of your sails to reduce transportation costs):

• in person at Paraskiflex

• or mail us with your contact information (name, address, daytime phone, evening phone and email address), description of work to do, at the following address:

ParaskiFlex (Repair)
61 Alexander Street,
Valleyfield, Qc
J6S 3J6

We will call you to give you a cost estimate.

Have a question? Feel free to contact us.

Customer Service
Toll free in Canada and the United States Tel. : 1 (866) 377-4769